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10 Октября 2017

Аннулирование забронированного тура.

Шевченко  Ирина  Николаевна

17.07.2017 забронировала  и произвела оплату  тура в Тунис с 21.09.2017 в международном визовом центре Волгодонск , ИП Белоног Н.А.  Тур оператор АНЕКС-ТУР. Возврат денежных средств до сих пор не произведен. Какие предпринять действия в этом случае?

Ответ:

Добрый день, Ирина Николаевна!
Из Вашего обращения не понятно, по какой причине Вы требуете возврата денежных средств.
Все вопросы относительно возврата денег за несостоявшееся турне регулируются тремя нормами: ст 782 Гражданского кодекса РФ, ст. 32 Закона «О защите прав потребителей» и ст. 10 Федерального Закона №132-ФЗ «Об основах туристической деятельности в РФ». Если Ваше письменное обращение о возврате денег не удовлетворено, за защитой своих нарушенных прав обращайтесь в суд.
Если Вам необходимо получить очную консультацию, с реквизитами организаций можно ознакомиться, пройдя по следующей ссылке.
http://www.zppdon.ru/kto-zashchishchaet-potrebiteley/organy-mestnogo-samoupravleniya/#
 
С уважением, ДПР РО.

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